Before contacting a Samsung Service Center, please attempt the following solutions. Galaxy Watch does not turn on. Touchscreen responds slowly or improperly. Galaxy Watch freezes or has errors. Cannot locate Galaxy Watch with another bluetooth device. Calls are not connected. Battery depletes fast. A small gap appears around the outside of the.. Step 1 Turn off the watch. Turn off the Galaxy Watch Active by pushing and holding the bottom button for approximately 3 seconds. You should feel a short vibration. When the “Power off” symbol appears tap the center of the screen to make it shut down. You should feel a longer vibration for confirmation.
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11-27-2021 03:02 PM in. Wearables. Sensors on my 2 years old Galaxy Watch Active suddenly stopped working after latest firmware update. Wake up gesture, HR sensor, Stress Measurement, Step Counter have all stopped functioning. Watch does not turn on after shutting down unless it is attached on charger dock. All other functions are working fine.. 09-24-2022 08:54 AM in. I can’t get my Galaxy Watch 5 to read my Blood Oxygen (on my wrist). I’ve tried the watch in the position specified (2 fingers from bone, elbow on table, wrist near heart, fingers extended and touching and not touching) as well as a variety of other positions up and down my wrist. Rubbing my wrist till its warmer.